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Privacy Practices

At Hummingbird Technologies we are committed to safeguarding and preserving the privacy of our visitors, customers and partners. This document explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our websites or use our services. We update this document from time to time so please review these Privacy Practices regularly.

Our ‘Privacy and Personal Data Processing Policy’ for users in Russia is available in Russian here.

Privacy practices for people who use our Website

By visiting hummingbirdtech.com (“site”) you are accepting and consenting to the practices described here. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Hummingbird Technologies Limited.

1. Collecting and Processing Personal Data

  1. We may collect and process personal data about you in the following circumstances:
    1. When you complete forms on our site. This includes your name, address, telephone number and email address which is provided at the time of registering to use our site, where you ask us to contact you about our goods or services, subscribe to our mailing list, or subscribe/request goods or services;
    2. Whenever you provide information to us when reporting a problem with our site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
    3. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section on Cookies below); and
    4. Whenever you disclose your information to us, or we collect information from you in any other way, through our site.

2. Cookies

    1. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
    2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
    3. We may gather information about your general internet use by using a cookie. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
    4. We use cookies to define sessions, provide essential site features and track visitors anonymously for analytical purposes:
      1. Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.
      2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
      3. Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
    5. Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
    6. We regularly carry out an audit of the cookies used on our site. We are currently using the following 3rd party cookies:
      • Google Analytics [cookies: _utmz, _utmc, _utmb, _utma] Used by Google Analytics for tracking purposes. You can opt out of these using the Google Analytics opt-out browser add-on.
      • Facebook [cookies: datr, locale, csm, lu, p, act, c_user, s, xs, presence] Used by Facebook for Like button.

3. Controlling the Cookies

  1. By default, all of the above cookies are in use on our site.
  2. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
  3. Except for essential cookies, all cookies will expire after two years.
  4. If you wish to take control of these cookies you can do so by following the instructions below for your browser:
  5. This will allow you to remove cookies or prevent using them altogether. Remember, turning off all cookies in your browser will affect all websites not just this one.
  6. If you later decide you’d like to allow cookies, then simply adjust your browser settings and continue using the site; cookies will then be sent to and from our site.

4. Using Your Information

  1. We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
    1. To provide information to you that you request from us relating to our products or services.
    2. To provide information to you relating to other products that may be of interest to you. If you have previously purchased goods or services from us, we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. Such additional information will only be provided where you have consented to receive such information.
    3. To inform you of any changes to our site, services or goods and products.

5. Storing Your Personal Data

  1. We do not store any personal data unless we have your prior permission.
  2. Any personal data stored by us is stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

6. Disclosing Your Information

  1. We will not disclose your personal information to any other party other than in accordance with our Practices described here and in the circumstances detailed below:
    1. In the event that we sell any or all of our business.
    2. Where we are legally required by law to disclose your personal information.

7. Third Party Links

  1. On occasion we include links to third parties on this site. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

8. Access to Information

  1. In accordance with the Act, you have the right to access any information that we hold relating to you.
  2. Under certain circumstances, by law you have the right to:
    1. Request access to your personal data.
    2. Request correction of incomplete or inaccurate personal data we hold about you.
    3. Request erasure of your personal data.
    4. Object to processing of your personal data.
    5. Request the restriction of processing of your personal data.
    6. Withdraw your consent to the processing of your personal data.
  3. To exercise any of your rights or to query any matter relating to these Privacy Practices, please contact us in writing.

Privacy practices for people who use our Services

By visiting app.hummingbirdtech.com you are accepting and consenting to the practices described here. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Hummingbird Technologies Limited. Hummingbird Technologies uses personal data to conduct our business relating to our online application (app.hummingbirdtech.com) and other business services.

1. Collecting and Processing Personal Data

  1. We will collect and process the following data about you:
    1. Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
    2. Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
      1. technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
      2. information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
    3. Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

2. Using Your Information

    1. Ways in which we might use your data to perform our services:
      • Provide analytics services
        • Data used covers identification, operational and activity data
        • We use this data to deliver key features of our services, such as operating the application, displaying survey data, displaying analytics, providing tools, and integrating with partners. We use this data to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      • Create and manage your account
        • Data used covers identification and contact data about you and your company’s employees, financial and operational details and activity data
        • We use this data to setup and manage an account for you, from which you can access all the survey data, conduct analyses, get reports and provide payment for the Services;
      • Communicate with you
        • Data used covers identification, contact, operational and activity data
        • We use this data to send service emails, we alert you to changes in our services, and we communicate with you to provide customer support. Unless you tell us not to, we also promote our services to you, communicate news and industry updates, and communicate with you when we host or participate in events.
      • Conduct investigations
        • Data used covers identification, contact, financial, operational and activity data
        • We use this data to protect our legal rights and interests, or comply with local regulations. Under exceptional circumstances, we may be required by law to provide personal data to law enforcement agencies, courts or others in connection with claims and other litigation;
      • Measure satisfaction and improve our Service
        • Data used covers identification, contact, operational and activity data
        • We use this data to understand how our customers feel about our services so that we can resolve issues, make improvements and develop new features or products. We send surveys to customers and use other tools to seek and measure feedback and engagement.

    3. Storing Your Personal Data

    1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our privacy practices.
    2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    4. Disclosing Your Information

    1. You agree that we have the right to share your personal information with:
      1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
      2. Selected third parties including:
        1. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
        2. advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
        3. analytics and search engine providers that assist us in the improvement and optimisation of our site;
        4. credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
    2. We will disclose your personal information to third parties:
      1. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
      2. If Hummingbird Technologies Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Hummingbird Technologies Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    5. Your rights

    1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

    6. Access to Information

    1. In accordance with the Act, you have the right to access any information that we hold relating to you.
    2. Under certain circumstances, by law you have the right to:
      1. Request access to your personal data.
      2. Request correction of incomplete or inaccurate personal data we hold about you.
      3. Request erasure of your personal data.
      4. Object to processing of your personal data.
      5. Request the restriction of processing of your personal data.
      6. Withdraw your consent to the processing of your personal data.
    3. To exercise any of your rights or to query any matter relating to these Privacy Practices, please contact us in writing. Any access request may be subject to a fee of GBP10 to meet our costs in providing you with details of the information we hold about you.

Privacy practices for people applying to work at Hummingbird

When you apply for a job, Hummingbird Technologies will be the controller for the personal data contained in your application. We process your personal data to set up and conduct interviews and tests, evaluate and assess the results, and otherwise as needed in our recruitment and hiring processes. This processing is necessary for our legitimate interests in finding, choosing and hiring employees.

Your personal data will be shared with service providers who help manage the recruitment and hiring process on our behalf. Some of these service providers may be located in the United States or other jurisdictions without data protection laws equivalent to the European Union. Any such transfers will be subject to EU-approved safeguards like Privacy Shield certification or Standard Contractual Clauses.

We keep your personal data as long as necessary to evaluate your application. You have the right to request access to your personal data and to request that it be corrected, restricted, erased, or ported to a new provider under certain circumstances. In addition, you may lodge a complaint with an EU supervisory authority.

Last updated 18 June 2020